Shipping & Returns
We ship to any address in the 50 United States.
We currently offer free USPS First Class shipping on all of our orders over $50.00.
Same Day Shipping
We do our best to ship out all orders on the same day for orders that are placed before 3pm eastern time on a business day. Our post office closes at 4:30pm, so sometimes we even ship out some orders that are placed after 3pm.
To combat fraud, orders that are flagged by our fraud filters may not ship out the same day and may require additional verification. This is a very small percentage of orders.
Orders placed on postal holidays and weekends ship out the next business day.
Please keep in mind that the USPS does not guarantee shipping times, and severe weather and holidays can cause delays for any shipping options.
Return & Exchange Policy
We offer a money back guarantee on orders that are returned to us within 30 days of shipment with a few exceptions. In order to combat fraud, this guarantee excludes bulk orders, large purchases, and anyone we deem, at our discretion, to be abusing the policy for any reason.
If there is a problem with your order, make sure to get in touch with our customer service team as soon as possible. The Village CBD Company support team will be happy to assist you with any questions or issues you may have. Our customer service team can be reached Monday-Friday from 10am to 6pm eastern time via text or phone at 844-905-0912 or send an email to firstname.lastname@example.org.
In no event will a product be considered for an exchange or refund after 30 days has passed since the date of purchase.
We do not pay shipping for items being returned, and we do not refund any shipping fees associated with the order. Shipping costs for returning items is the sole responsibility of the buyer.